Frequently Asked Questions
Everything you need to know about shopping with Hairy Tarantula.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
Hairy Tarantula is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections to ensure high quality with a lower environmental footprint.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.